Frequently asked questions
General
How are the equipment stored?
Is your facility safe?
Our facility is monitored 24 hours by CCTV. All our members’ properties are covered by our general insurance (see Answer to What if my ski equipment is damaged or lost during transfer?).
What can I store with you?
We provide storage for: Skis, snowboard, ski boots, snowboard boots, ski poles, and helmets.
How are the equipment transported?
For delivery within the Niseko, Sapporo area, equipment are transported either in their own bag or in our padded skis/board bag in our private vehicle. Equipment being delivered to outside of Niseko will be sent via reputable courier to ensure prompt delivery.
How quickly can the equipment be delivered?
Will I get any confirmation that my ski equipment has arrived safely at the resort and when it has been returned to the facility?
Where will I find my equipment when I arrive at the resort?
How are the equipment collected for storage again?
What if the trip is extended?
What if I decide not to ski in Japan this year, can you send my equipment back home or to another resort in Europe, USA or Canada?
What if I want to lend my equipment to a friend who is going skiing in Japan?
Can I purchase ski equipment online and have them sent to you?
What if my ski equipment is damaged or lost during transfer?
What happens if my equipment is not there when I arrive at the resort?
Membership
Can I try your service out for 3 months then decide? Can I get a refund if I change my mind?
Can I share a family membership with my sister?
When will my credit card be charged?
As an individual member, can I send both my skis and snowboard?
Others
What other services do you provide?
What are the benefits of having your own gear?