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  • How are the equipment stored?
    All our members’ equipment are stored in our facility in nearby Niseko. It is enviromentally control throughout the year to ensure members' gear are dry and well insulated from the heat of summer or the cold of winter. We provide ski and snowboard waxing, which means you will be ready to zip down the mountain hassle free the moment you arrive!
  • Is your facility safe?
    Our facility is monitored 24 hours by CCTV. All our members’ properties are covered by our general insurance (see Answer to What if my ski equipment is damaged or lost?).
  • What can I store with you?
    We provide storage for: Skis, snowboard, bindings, ski boots, snowboard boots, ski poles, and helmets. Any and all items not listed above and are packed with the bags are at the members' own risk, EEzz Valet will not be responsible for these items whether it is damaged or lost. EEzz Valet reserve the right to charge the member extra storage cost if such items are found within their bags.
  • How are the equipment transported?
    For delivery within the Niseko and surrounding area (Kutchan, Hanazono, Hirafu, Annupuri, Moiwa, Rusutsu and Kiroro), equipment are transported either in members' their own bag or in our padded skis/board bag in our private vehicle. Equipment being delivered to outside of Niseko and surrounding area will be sent via reputable courier to ensure prompt delivery. However, even with reputable courier we use, damages to equipment will sometime occur if equipments are not packed properly for transportation by members to our warehouse. EEzz Valet will not be responsible for such damages occuring during transportation by our courier to/from our warehouse.
  • How quickly can the equipment be delivered?
    For Requests during the ski season (mid November to April), we require itinerary confirmation at least 14 days before your arrival at your destination. If Requests are received between 7 to 14 days, a Rush Fee will be applied. For Requests that is less than 7 days notice apart from the rush fee, we will not be able to deliver your gear on your arrival date and will arrival roughly 7 days from the date of your Request depending on weather. We endeavour to send gear between 5-7 days ahead of arrival dates. However in adverse and extreme weather conditions, gear delivery might be affected when delivering outside of Niseko and immediate surrounding area by 3rd party courier. EEzz Valet will not be responsilbe for delay due to adverse and extreme weather conditions. For Request outside of the ski season, we require itinerary confirmation at least 21 days before your arrival at your destination.
  • Will I get any confirmation that my ski equipment has arrived safely at the resort and when it has been returned to the facility?
    Yes, we will send you an email confirmation after your equipment has been delivered to the resort and when it is checked into our facility for storage after each use.
  • Where will I find my equipment when I arrive at the resort?
    The equipment will be left with the reception or concierge of the resort. If the address for delivery is a rental house, contact details of the property management or reservation agent will also need to be provided in your itinerary confirmation.
  • How are the equipment collected for storage again?
    On your departure date, simply leave your packed equipment at the same location as they were delivered and they will be picked up within 24 hours.
  • What if the trip is extended?
    Simply send us an email no less than 24 hours before original departure time and we can reschedule the pick up for you. If notice is not provided, we will charge a pickup rescheduling fee of $20.
  • What if I decide not to ski in Japan this year, can you send my equipment back home or to another resort in Europe, USA or Canada?
    Unfortunately, we only service destination within Japan. We can however arrange for your equipment to be sent to a designated freight forwarder within Japan that can then redirect your gear anywhere else in the world.
  • What if I want to lend my equipment to a friend who is going skiing in Japan?
    We can arrange to deliver the equipment to your friend skiing/boarding anywhere within Sapporo. To ensure correct equipment are always delivered to the right place in good time before they are needed, we require the name of the accommodation reservation to match that under which the equipment is stored. So if a member is lending their ski equipment to a friend, we will require prior notification and a US$40 fee will be charged for the arrangement.
  • Can I purchase ski equipment online and have them sent to you?
    Yes, you can have your new equipment delivered directly to our facility. You will need to notify us at least 48 hours before delivery with the tracking number and courier service being used. Be sure to provide equipment retailer with accurate address of our facility and the recipient name must be the same as the name used for your EEzz Valet membership. We will send you a confirmation when the equipment has been received however we will not be responsible for tracking of new equipment being delivered to our facility.
  • What if my ski equipment is damaged or lost?
    All our members’ ski equipment are insured against damages and theft within our warehouse. Our insurance policy will cover the equipment up to a maximum of US$1000 per member. Actual value for compensation will be determined by documented original price less depreciation for prior usage of the ski equipment. Damage during transportation will sometimes occur (please refer to How are the equipment transported?).
  • What happens if my equipment is not there when I arrive at the resort?
    In the unlikely event of this happening, we will arrange with our partner rental shop to provide you with free hire equipment until yours is ready. If the point of contact provided by you is not able to receive the equipment when it is delivered, EEzz Valet cannot be responsible for hire equipment charges. Adverse and extreme weather delay might occur (please refer to How quickly can the equipment be delivered?), EEzz Valet will not be responsible when equipment is delayed for such reasons.
  • How many bags can I use for my set(s)?
    The type of membership will determine the number of bags you can store with us: Single - one bag Single with an additional set - one bag Single membership maximum one bag Couple - one bag Couple with an addtional set - two bags Couple with two additional sets - two bags Couple membership maximum two bags Family - three bags Family with an additional set - three bags Family membership maximmum three bags Each bag can only contain a maximum of two sets.
  • As an individual single member, can I send both my skis and snowboard?
    Yes. The annual membership fee is charged for each set of equipment, simply add an additional set to your membership. Remember it will have to fit into the the same bag, a total of one bag is used for an single membership.
  • Can I try your service out for 3 months then decide? Can I get a refund if I change my mind?
    Unfortunately, our terms are for a minimum of 12 months and are not refundable.
  • Can I share a family membership with my sister or brother?
    Our family membership is for 2 adults, and 3 dependent children under 18 years of age.
  • When will my credit card be charged?
    As a subscriber of our service, you authorize us to take the annual fee both at the start of the subscription and at subscription anniversary date. We may alter the fee for future renewals of your annual subscriptions from time to time, but will only do so once per year at the start of the winter season. Members have a chance to opt out of the service for the coming season after the price adjustment, if they are unhappy with the new prices.
  • What other services do you provide?
    If there are some services which is of value and importance to you, let us know! We will see what we can do! Our job is to make sure you enjoy your alpine holidays with as little hassle as possible!
  • What are the benefits of having your own gear?
    The benefits are many. With your own gear, you can get on the slopes faster, instead of having to wait in line at rental shops. For both skis and snowboards, hiring options are usually limited, generic and very costly. Having your own boots is also all about hygiene. Imagine having to rent a pair of running shoes or a cycling helmet! Equipment last for years and you gain back the cost of buying the equipment, on average, within two times of renting.
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